Last Updated : 13th April, 2024
Foodosti.com LLC (Foodosti, we, us, or our) is committed to protecting our Friends (Friends, Restaurants, Home Chef/Cottage Kitchen, “Dosti Drivers”, and “Foodie Friends/Customers”) privacy. This Privacy Policy (Policy) describes how we compile, utilize, and protect Personal Information. It applies to all Personal Information collected by us. To access and use our services, you agree and sign our Terms and Conditions, which define some of the terms used throughout this Policy. Please make sure that you have carefully read and understand the Terms and Conditions before you may use our Services. The Company uses a network of independent third-party contractors (‘Drivers/Dosti Drivers’) who provide delivery services to our users and foodservice providers. Drivers must refer to the Driver Privacy Statement for information on how Foodosti collects and utilizes
Drivers’ Personal Information.We reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we utilize your Personal Information, we will notify you before these changes are effective. If you do not wish to accept these changes, you must stop using our Services.We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
COLLECTION OF PERSONAL INFORMATION
When you use our Services, we may collect or receive Personal Information about you to provide our services and operate our business. The types of Personal Information that we may collect about you are:
1. Information You Provide to Us Directly
You may provide your Personal Information to us when you use our Services, including when you register with Foodosti, search within or place orders through our Services, contact us with inquiries, respond to surveys, or otherwise access our Services. This information may include:
User Profile – We collect profile information associated with
your Customer Foodosti account. This includes information such as name, email address, delivery address, and phone number., Order Details – When you place an order through our Services, we collect information related to that order. This may include information such as items purchased, special instructions, date and time of order, and subtotal.”, Payment Information – Payment information collected such as bank name and payment method.,Surveys – From time to time, we invite our customers and users to participate in surveys or contests. When a customer or a user participates, we may request certain Personal Information such as name and email address.
2. Information Received from You as Part of Your Communications
When you use our Services (for example on our Site), complete electronic forms, communicate with Dosti Drivers or contact us, by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example, your name and contact information; your order details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
3. Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
Technical Information – We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services. ,Site Usage Information – We collect information to better understand customer traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application that you browsed to inform us which part of our Site, app, and Services you visit and how much time you spend there. This information is used to
analyze and improve our Site and to provide our customers with a better user experience.,Site Preferences – We collect information about your preferences
to make your use of the Site more productive using cookies.
4. Location Information
When you use the Services, we may collect and store general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser, we may also collect and store the precise location of your device when the Foodosti app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, provide recommendations to you, and enhance your user experience and improve the services. You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Foodosti mobile app. If you choose to disable the location feature, the Dasher will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are in a large area, such as a park
5. Information Related to the Referral Program
Foodosti allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us access to your mobile device address book. You can then direct us to send referral
emails to contacts you select in your address book. By sending a referral, you also consent to Foodosti sending your public profile image to the contacts you select to receive a referral link. By choosing to invite a friend you represent that you have received the friend’s consent
to provide his or her name and email address with us. Foodosti will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send an SMS with a referral link to your contacts. If you use this option, you understand that Foodosti does not control the timing, content, or recipients of these SMS messages.,
Users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various federal, state, and/or international laws, including, but not limited to, the regulations and
policies promulgated by the Federal Trade Commission. Users may not send any referral emails, SMS messages, or other communications to children under the age of 13.,
If you are referred to Foodosti through one of our referral programs, or if someone attempts to refer you, we may share your name,whether you have already signed up for Foodosti,whether you are a new customer, and whether you have placed a qualifying order with Foodostiwith the person(s) who referred you.
6. Personal Information from Publicly Available Sources and Third Parties
We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and third parties. This may include:,
Social Network Information – We may receive information about you from other services. For example, we receive certain information from Facebook when you use their service to log in to Foodosti.,Demographic Information – This characteristic information could
include information such as income, marital status, spending habits, and other information about customers.
USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
We use cookies, web beacons, pixels, session replay screen capture, and similar technologies to collect information and personalize your experience with our Services. When we use session replay technology, we may collect on a piece of real-time basis information on how you use and navigate the Services. This may include mouse movements and how you scroll through the Services, but we do not collect keystroke data.
Additional information on other technologies we may use is set forth below
1. Cookies
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the sites or provider’s system to recognize your browser and remember certain information., How We Use Cookies – We use first-party and third-party cookies for the following purposes:,
2. Web Beacons
Web beacons, also known as web bugs, pixel tags, or clear GIFs,are tiny graphics with a unique identifier that may be included on ourSite to deliver or communicate with cookies, to track and measure the performance of our Site and Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).
3. Online Analytics and Advertising Technologies
USE OF YOUR PERSONAL INFORMATION
We may use the information we collect or receive about you for various purposes
1. To Provide You with the Services
We use your information to provide you with the Services. For example, we use credit card information to complete a transaction or an address to allow the Dosti Driver to fulfill your delivery. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and that are contractually obligated to protect your information as disclosed in this Policy
2. To Maintain, Improve, and Personalize the Services
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us improve offerings for Foodosti and/or our Merchants. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements,marketing communications, and recommendations to make them more tailored to your interests
3. To Communicate with You
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future email marketing communications. In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services. If you send text messages to a Dosti Driver, using the telephone number for that Driver available on the Services, we may use a third-party service provider to track and analyze these text
messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Foodosti and its service provider will receive in real-time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message. You will not be able to opt-
out of transactional text messages between you and Dosti Drivers.
4. For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information, and other relevant information. We use such information to combat spam, malware, malicious activity, or security risks; improve and enforce our security measures; and monitor and verify your identity so that unauthorized users do not gain access to your information.
5. To Maintain Legal and Regulatory Compliance
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws, or as necessary to manage risk as required under applicable law
6. To Enforce Compliance with Our Terms and Conditions and Policies
When you access or use our Services, you are bound to our Terms
and Conditions and this Policy.,To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on our Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements, or policies; enforce our agreements with third parties and business partners
7. To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks
8. For Our Business Purposes
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent .We share your Personal Information as described below.
9. Dosti Drivers and Foodie Friends
To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the Dosti Drivers who complete your requested deliveries. Similarly, we may share information with Merchants to facilitate
deliveries such as your first name and last initial and order information related to your orders with Foodosti Friends
10. When Required by Law.
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
11. Corporate Transactions
We also may share or disclose your information with your consent
or at your direction
SECURITY
Foodosti has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is secure. Please keep this in mind when disclosing any information to Foodosti.Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below
DATA RETENTION
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
THIRD-PARTY SITES
Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by Foodosti. These third parties are not under our control and Foodosti is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party
CHILDREN’S INFORMATION
Our Services are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at Foodosti.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information
YOUR CHOICES
We provide our customers and their authorized agents with the ability to access and delete Personal Information,To exercise these rights, you must log in to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Customers will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information
Your Rights
This section lists the privacy-related rights (“Rights”) we extend to all Foodosti Friends. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure
would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us, or the security of our systems
